Consulting services to create, assess and improve enterprise architecture using best practices as TOGAF, Zachman, TMN and specific architecture models to support the traditional and digital products and services. This service is customized in horizontal scope level and vertical detail level in line with each customer needs. It can touch one or more architecture layers as Business, Data, Systems or Technology.
Consulting services to assess, create and transfor business process using best practices as Frameworkx© (eTOM), TMN and ITIL to Telecom and IT areas. This service is executed in line with customer needs and priorities, generating as key deliverables an hierarchical process map and process flows identifying input, output and event information. Use cases can be created for process automation purposes.
Consulting services covering 2 business process automation categories: (a) transactional process automation using modern "Robotic Process Automation - RPA tools; and (b) process automation using self learning technology with structured and unstructured data. Formal methods are used to analyze and elect processes with optimum paybacks and return of investments in both techniques above.
BUSINESS AND OPERATIONS SUPPORT SYSTEMS:
Consulting services to assess, migrate, improve and acquire BSS and OSS to meet the business needs of organization in line with the Enterprise Architecture and its process, information and technology layers. This service is applicable to support the creation of RFIs, RFPs, RFCs to customize solutions, migrate legacies to the acquired and/or developed solutions, deployment of new solutions taking into account the market best practices as TAM, ITIL, eTOM, COBIT and architecture standards as TOGAF, Zachman and others.